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Shipping & Returns
Shipping & Returns
UK Shipping
Within the UK, we ship with DHL eCommerce on a standard service of 1-2 days in transit (excluding Saturday or Sunday delivery). Goods normally ship within 1-2 days of order.
We charge £5.00 for delivery on orders less than £55.
Gift cards: The purchase of a gift card does not contribute to the delivery value of the basket and there is no minimum order or delivery charge on a gift card purchase.
It is possible to get a next day delivery (UK only) if ordered by 11.00 am on the day of despatch (additional costs may apply) please contact our office on +44 (0) 1763 244 473 to discuss.
Please note: These shipping terms are for orders purchased directly through the UK Webshop only. All trade and B2B orders will be subject to your standard shipping conditions which our team will advise at point of order.
EU Shipping Service
We have a dedicated EU website where you can purchase the same range of products in Euros(€) and local languages. You can still purchase through our UK website for Express delivery into Europe.
For European countries we use DHL Express and DPD as our service partners, your order should arrive within one week. All of our shipments abroad can be tracked using the consignment number that we will send.
|
Delivery Method: |
Order Value: |
Delivery Cost: |
Estimated Delivery Timescale |
|
(Dispatch & Transit): |
|||
|
Austria |
Any |
£27.00 |
5 to 7 Working Days |
|
Belgium |
Any |
£15.00 |
5 to 7 Working Days |
|
Bulgaria |
Any |
£32.00 |
5 to 7 Working Days |
|
Croatia |
Any |
£27.00 |
5 to 7 Working Days |
|
Czech Republic |
Any |
£27.00 |
5 to 7 Working Days |
|
Denmark |
Any |
£22.00 |
5 to 7 Working Days |
|
Estonia |
Any |
£27.00 |
6 to 7 Working Days |
|
Finland |
Any |
£38.00 |
5 to 7 Working Days |
|
France |
Any |
£20.00 |
5 to 7 Working Days |
|
Germany |
Any |
£17.00 |
5 to 7 Working Days |
|
Greece |
Any |
£37.00 |
5 to 7 Working Days |
|
Hungary |
Any |
£24.00 |
5 to 7 Working Days |
|
Iceland |
Any |
£40.00 |
6 to 7 Working Days |
|
Italy |
Any |
£25.00 |
5 to 7 Working Days |
|
Latvia |
Any |
£24.00 |
5 to 7 Working Days |
| Lithuania | Any | £23.00 | 5 to 7 Working Days |
|
Luxembourg |
Any |
£16.00 |
5 to 7 Working Days |
|
Netherlands |
Any |
£14.00 |
5 to 7 Working Days |
|
Poland |
Any |
£21.00 |
5 to 7 Working Days |
|
Portugal |
Any |
£23.00 |
5 to 7 Working Days |
|
Republic of Ireland |
Any |
£14.00 |
5 to 7 Working Days |
|
Romania |
Any |
£25.00 |
5 to 7 Working Days |
|
Slovakia |
Any |
£30.00 |
5 to 7 Working Days |
|
Slovenia |
Any |
£26.00 |
5 to 7 Working Days |
|
Spain |
Any |
£22.00 |
5 to 7 Working Days |
|
Sweden |
Any |
£23.00 |
5 to 7 Working Days |
|
Switzerland |
Any |
£26.00 |
5 to 7 Working Days |
Please note: These shipping terms are for orders purchased directly through the UK Webshop only. All trade and B2B orders will be subject to your standard shipping conditions which our team will advise at point of order.
USA
Please visit our US website, where items will be dispatched direct from our warehouse in Montana via UPS or USPS. If you cannot find what you are looking for on our US website please contact us and we will do our best to accommodate your request.
Rest of World (ROW)
If your country is not listed above please contact us via email or the chat feature. We ship our products all around the world using our delivery partner DHL Express.
Duties and Taxes
Online orders shipped to destinations outside the UK and the EU may incur duties and taxes, these may be due at the time of delivery. These are not calculated during checkout and are not collected by Urban Bar (If you are sending a gift, the recipient may be responsible for these amounts).
No duties and taxes are due on orders sent from the UK to the EU using when purchasing through our webshop*.
*If delivering to a commercial address in Europe Taxes and VAT will still be applicable. Goods are sent our from the UK using IOSS where orders under €150 to a residential address are Tax and Duty free. If you are a business looking to order please contact us to set up a business account where we can send goods duty free.
Multiple Addresses
If you wish to send products to more than one address, please place a separate order for each address. A separate charge will apply to each delivery address.
Returns
We are confident that you will be pleased with all of our items and have carefully tested our packaging to withstand the rigours of despatch, however if you are unhappy with anything you can return them within 14 days of despatch.
Please make sure all returned items are in their original packing and unused. We will then refund any monies for the items less the postage charges incurred for the sending of the items.
In the unlikely event of you receiving damaged goods from us then please email us at admin@urbanbar.com within three days of receipt and return the goods to us, we will then arrange for a refund or replacement and credit you postage.
We cannot be held responsible for goods in transit whilst being sent back to us and ask that you use a recorded (proof) service. Our return address is:
Urban Bar
The Glass House,
Highfields Business Park,
Cambridgeshire,
SG8 5JT,
UK
Please do not send back any items without prior arrangement with us first as they may get refused by our warehouse.
These terms do not affect your statutory rights.